Customer Care
Booking T&C
•When booking clinic, Training or services you automatically agree to all terms and conditions stated on Booking App.
​
Clinics/Training
•Once a Clinic is booked you will be sent a confirmation email/text please fill in all card details and confirm appointment, payment of 50% at time of booking remaining on day of appointment you will receive one reminder to confirm after this your appointment will be automatically cancelled.
•Cancellation - 50% on clinics are non-refundable without vet certificate, If we are able to fill your slot as a good will gesture you will be contacted and refunded
Training our policy 50% fee to cancel within 24 hours, 100% no show fee, Clients will be asked to confirm their appointments with card and accept our policy
•Full payment is required if cancelled within 24hrs of clinic unless we are able to fill slot then you will be issued a refund
•You are not under any circumstances to sell your slot
•We advise you arrive at least 30min before appointment to ensure you are ready on time if you are late for your appointment you will still finish at the same time to ensure others clinic times do not run late, this will be charged at full rate no negotiation
​
Livery and Equine Training on booking you will be required to pay one week upfront non refundable deposit due to people cancelling last minute, this will be deducted of your livery/training fees when horse arrives, this can be refunded if vet certificate provided.
Arena Hire T&C
1. Our outdoor arena is available to hire for a minimum hire time of one-hour.
2. The arena can accommodate a maximum of 3no. horses at any one time
4. Hirers are asked to arrive in good time, and to keep to their allotted time slot. If the hirer wishes to set up dressage boards, course of jumps etc then this must be done within the allotted time unless agreed otherwise.
5. The hirer shall not use the facilities for any purpose other than the stated “purpose of hire” shown on this form and shall not sub-hire or use the facilities or allow the same to be used for any unlawful purpose or do anything which may endanger the same or any insurance policies in respect thereof.
6. Use of the arena is entirely at the hirer’s own risk. The hirer MUST hold current insurance to a minimum of Third Party Liability. If an Instructor or Trainer is using the facility in the course of business, they must hold the relevant professional insurance cover. A copy of this insurance may be requested and retained
7. Correct footwear and clothing to be worn at all times. All riders must wear protective headgear conforming to BSI standards at all times when mounted, including warming up. Back protectors are recommended.
8. For biosecurity measures, at no time must you enter the stable yard, stables or other restricted areas. Please do not make contact with any of the other horses whilst at the premises.
9. The hirer must ensure that all animals engaged in the event or permitted to attend are in good health and are up to date with vaccinations (for example: flu & tetanus).
10. The hirer will leave the facilities in a clean and tidy state, ensuring all equipment is put away correctly (jumps etc), all droppings removed and all lights switched off at the end of hire or additional charges will apply
11. The hirer must read all fire, health and safety notices exhibited and bring their contents to the attention of all attending. Smoking is NOT permitted anywhere on site.
12. Please park your vehicles considerately and be aware of access and other users of the yard and its facilities. Please clear up any droppings, hay or bedding from the car park or lorry park, as well as any litter, and take these away with you
13. If there are any breakages, damage or concerns about the facilities during your period of hire, we must be notified immediately. Any damage or breakages caused to the property or equipment shall be charged to the hirer at the new replacement value plus any carriage costs.
14. T.T Sports Horses, will not be liable for any damage caused whatsoever to vehicles, animals, trailers, lorries, individuals, etc., whilst the hirer is using their facilities.
15. Dogs are not permitted on the premises
16. The hirer is responsible for ensuring that each rider has completed a disclaimer and delivered the same to the proprietor before riding.
17. The proprietor reserves the right to cancel any reservation without notice. The proprietor reserves the right to refuse any admission. The proprietor cannot be held responsible for any consequential loss or liability howsoever caused.
18. The proprietor reserves the right to request that riders/trainers/owners or any other person using the facilities do leave in circumstances where in the opinion of the proprietor and/or its management, a person is creating a dangerous situation, riding in a dangerous manner and/or where a person is mistreating a horse or acting irresponsibly. Where a person is asked to leave they must immediately return to their mode of transport and remove the horse and themselves from the premises.
19. All hirers, and any person accompanying them, must act in accordance with the current UK Government guidance regarding their use of the facilities, including (but not limited to) regular sanitisation, ensuring that no one within their group has any COVID-19 symptoms, and maintaining social distancing at all times while at the premises.
20. Save for death or personal injury caused by negligence, T.T Sports Horses nor its owners or employees does not accept any liability for any accident, loss, damage, injury or illness to hirers, riders, horses, owners, spectators, property, vehicles and their contents and accessories or any other person or property whatsoever, whether caused by their negligence, breach of contract or in any other way whatsoever during their attendance at the premises in connection with the usage of any of the equestrian facilities. Riding, working with horses and handling horses can be dangerous and horses may be unpredictable. Persons using the facilities do so at their own risk and the proprietor will not be held responsible for any accident, injury or loss.
T.T Sports Horses reserve the right to cancel any future bookings if any of the above conditions are not adhered to.
DECLARATION: I the undersigned, hereby agree and accept the terms and conditions laid out above and confirm that I have in place the public liability insurance required.
Horse Sales T&C
“The Seller” - T.T Equine Enterprises Limited
“The Purchaser(s)” - the individual(s) purchasing the Horse
“The Horse” - the horse that is sold by the Seller to the Purchaser
1.In consideration of the agreed sum the Seller agrees to sell and the Purchaser agrees to purchase the Horse. The Purchaser shall have until such date as agreed by the Seller to pay the Purchase Price to the Seller by arranging for payment to be made to the Seller in cleared funds according to the Seller’s instructions.
2.Upon the Seller’s receipt of the Purchase Price (as cleared funds):- -(i) the ownership of the Horse shall pass from the Seller to the Purchaser. The Seller strongly recommends that the Purchaser adequately insures the Horse (preferably covering third party liability, death, theft, veterinary fees and loss of use) prior to or immediately upon payment of the Purchase Price; -(ii) risk of death, loss or injury to the Horse shall pass to the Purchaser, for which reason the Seller recommends that the Purchaser immediately insures the Horse upon or prior to paying the Purchase Price to the Seller; - (iii) responsibility for any loss, damage or injury howsoever caused by the Horse shall pass to the Purchaser; -(iv) the Seller will release possession of the Horse to the Buyer or his/her employee/agent together with all original documents (Studbook, passport, vaccination card, etc.).
3.The Purchaser (or another person designated by the Purchaser) in coordination with the Seller will arrange for the transportation of the Horse from the Seller’s premises, (at the Seller’s and the Purchaser’s convenience) at the Purchaser’s expense. Transportation of the Horse is carried out entirely at the risk of the Purchaser.
4.Where the Horse is not collected immediately upon ownership of the Horse passing from the Seller to the Purchaser, the Purchaser agrees to indemnify the Seller against all costs incurred in caring for the Horse (costs of keep, veterinary costs etc.) until the Horse is collected by the Purchaser or his employee/agent. Any loss, damage or injury howsoever caused by the Horse whilst the Horse is at the Seller’s premises awaiting collection by the Purchaser shall be the Seller’s responsibility.
5.The Seller represents and warrants that:- The Seller has complete free, clear and sole ownership of the Horse and no third party has any rights whatsoever with respect to the Horse.
6.The Purchaser acknowledges that:- The Seller makes no representation as to the past, current or future health, fitness, performance or ability of the Horse save for any material defects which the Purchaser acknowledges have been disclosed by the Seller (e.g. sarcoids/unsafe in traffic/weaves/cribs) to the Purchaser prior to the sale of the Horse. The Purchaser is responsible for conducting any inspection of the Horse they require to satisfy themselves with the Horse’s health, fitness and ability. The Purchaser acknowledges that the Horse is open to veterinary inspection, which the Purchaser may instruct a vet to perform at his discretion. In accepting or declining the opportunity to have the Horse inspected by a vet, the Purchaser waives all rights to bring a claim against the Seller in respect of any matter revealed or which should have been revealed by the vet during that inspection.
7.The Purchaser is satisfied that the Horse is suitable for its intended purpose. The Seller does not warrant or guarantee in anyway any future performance of the Horse, ridden or otherwise. In the case of unbroken horses, the Seller does not warrant or guarantee the behaviour or performance of the Horse when and if the Horse is started under saddle.
8.The Purchaser accepts that horses are unpredictable by nature and that horse riding is a risk sport. The Seller is unable to predict how any horse will mature or develop in new ownership however the Seller will provide full details of the Horse’s routine and current exercise/feed/tack requirements in order that the Horse has the best opportunity of settling into his new home.
If the horse is sold on behalf an owner by T.T Sports Horses and its representatives we only represent the owner as a rider through sale therefore all disputes after sale are between owner and purchaser and T.T Sports Horses holds no funds from sale to return to purchaser and they accepts this upon sale.
​​
​​
​